Shipping Timelines

Orders are dispatched within 1–2 business days.

Delivery typically takes 3–7 business days, depending on your location.

Shipping Charges

• Free shipping on all prepaid orders above ₹3000.
  
• Standard shipping charges apply to orders below ₹3000.
  

Order Tracking

Once your order is shipped, you’ll receive an email or WhatsApp message with a tracking link to monitor your delivery in real time.

International Shipping

We currently ship within India only.

International shipping will be introduced soon.

Missed Delivery

If you’re unavailable during delivery, our courier partner will attempt a redelivery or contact you for rescheduling.

Delays

Unexpected delays can occur due to weather, operational issues, or logistics disruptions. We’ll keep you updated and assist you if this happens.

Need Assistance?

For any shipping-related support, reach us at linencultureclo@gmail.com

Eligibility for Exchange

We offer exchanges for eligible items within 7 days of delivery.

To qualify:

• The product must be unused, unwashed, and unworn.
  
• All original tags and packaging must be intact.
  
• Only size exchanges or product-to-product exchanges are permitted.
  

Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned or exchanged:

• Used or washed products
  
• Damaged items caused by customer handling
  
• Customized or altered products
  
• Items purchased during Final Sale, Clearance, or BOGO offers
  

Refund Policy

We currently do not provide monetary refunds.

Only exchanges or store credit (if applicable) will be offered based on the case.

Exchange Process

1. Email us at linencultureclo@gmail.com with your order ID and issue.
   
2. Our team will verify the request and guide you through the process.
   
3. Once approved, ship the product back to us using any reliable courier.
   
4. After inspection, your exchange will be processed within 3–5 business days.
   

Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, contact us within 48 hours of delivery with clear photos or video.

We will arrange a replacement at no extra cost.

Return Shipping Cost

• For size exchanges: return shipping is paid by the customer.
  
• For wrong/damaged items: return shipping is covered by us.
  

Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellations will not be accepted.

Need Help?

For support related to refunds or exchanges, contact us at linencultureclo@gmail.com.